American Customer Service

Every product at Always Riding can be ordered and shipped to the United States, and we welcome American cyclists to our store. If you have any questions about a product, or if we can help with sizing or any other query, then please do not hesitate to contact us.

• All orders that contain in stock products ship the same working day, and you will receive an automated order confirmation and tracking number link soon after ordering. Items that show a 3-5 day despatch status on the product page are clearly denoted, and are sent on average 2-3 days after purchase
• UK sales tax is included for all orders until the checkout address selection stage, at which point all prices will reduce by 20%
  
• Your order will be despatched from London, England, and be sent with a fast AirMail service to the US
• We charge a shipping cost of $15 per order, but we offer free shipping if you spend over $155
• Shipping to America takes from 4-15 working days depending on the speed of the US Postal department and US customs. However, most orders arrive within 7 working days on average, apart from at busy holiday times

• You can return any product for any reason for either an exchange or a refund. We include a return form and return address label inside every package to make returning your order very easy
• We do not charge additional posting costs for sending replacement items for exchanges, nor do we operate restocking fees