Where is my order sent from?

All orders are packed & shipped from our HQ in the UK on the same day you order, if in stock and ordered before 3pm GMT Monday to Friday.

Delivery

We offer both mail and express ship options courtesy of Royal Mail and UPS respectively. Below you will find a rundown of default delivery costs, but to see your personalised shipping cost, please visit the delivery section of checkout when you have added some items to your bag. Please note that orders of bulky items will attract a surcharge.

Apparel & Accessories Returns

Returns are really simple. We include a pre-paid returns address label inside every package, so if you would like to return something to us, just make sure to send it back up to 60 days after you have received it. Please note that we will retain £2 from your refunded amount to cover the cost of the return service.

Bike Returns

We really hope that you love your new bike or frame, 'cos what's better than a new bike? (Answer: two new bikes...). But, if you do have to return it, then please contact us beforehand. You'll have to cover the cost of shipping the return to us, but apart from that, as long as it comes back to us in the same condition we sent it out to you, then all will be fine. Read more here.